Data Deletion

Method 1: Delete from your account (Recommended)

The fastest way to delete your data. This removes your account and all associated data permanently.

1. Log in to your Zimmer account
2. Go to Settings → Account
3. Scroll to the bottom and click “Delete Account”
4. Confirm by typing your account name when prompted

Method 2: Request via email (Alternative)

If you can't access your account or prefer email, send us a deletion request and we'll handle it for you.

1. Send an email to privacy@zimmerhq.ai
2. Use the subject line: “Data Deletion Request”
3. Include the email address associated with your Zimmer account and your organization name
4. We'll verify your identity and process the request within 15 business days

Method 3: Chatted with a Zimmer-powered agent? (For end users)

If you interacted with an AI agent built on Zimmer (but don't have a Zimmer account yourself), you have two options:

1. Contact the brand directly — reach out to the company or organization that operates the agent you chatted with and request deletion of your conversation data
2. Contact us — email privacy@zimmerhq.ai with details of the agent you interacted with and any identifying information (email, session ID, etc.) and we'll process the deletion on your behalf

What gets deleted

When we process your deletion request, we remove all data associated with your account:

• Account profile & credentials
• AI agents & configurations
• Knowledge base content
• Themes & design settings
• Conversation transcripts
• Analytics & audience segments
• Uploaded files & media
• Integration credentials

Deletion timeline

Some data may be retained beyond 30 days only where required by law, necessary for fraud prevention, or needed to resolve ongoing disputes. We'll notify you if this applies.

Questions?

If you have any questions about data deletion or your privacy rights, reach out to us at privacy@zimmerhq.ai. You can also review our full Privacy Policy and Terms of Service for more details.